Job Purpose
Support users in the selection, implementation, and support of specific SAP modules although effectively integrating SAP technology into
the user’s business environment in order to achieve user expected business results
Accountabilities:
• Facilitate the implementation and support of SAP modules to enhance the users’ business functionality and overall performance,
while maintaining a high degree of customer satisfaction.
• Design, configure and test in various SAP Modules: SD,and FICO to enhance processes within the organization by leveraging the
capabilities of SAP modules, leading to improved efficiency and effectiveness in business operations.
• Analyze the current business processes and scenarios of the user and recommend/develop solutions to understand user
scenarios, identify areas for improvement, and propose or create solutions that align with expected outcomes
• Responsible primarily for the successful implementation of SAP, providing functional expertise, guidance, presentation, and
instruction on SAP products to users.
• Carry out complex or novel assignments requiring the development of new or improved procedures to provide detailed
knowledge of industry best practices, driving continuous improvement in processes and outcomes.
• Provide detailed knowledge of industry best practices to maintain high-quality deliverables and provide necessary approvals to
ensure successful project outcomes.
• Manage or participate in SAP Business All-In-One implementations to ensure the overall quality of deliverables and will provide
approvals if necessary.
• Act as liaison with client for troubleshooting: investigate, analyze, and solve software problems and map user business
requirements, processes and objectives; develop necessary product modifications to satisfy users' needs.
• Maintain a thorough knowledge of the business needs and adhere to all organizational standards.
• Assign workflow (which is actually the service request or tickets) to the team members and also continuously monitor their timely
closure ensuring efficient resolution of tasks for enhanced productivity.
Academic & professional qualifications:
• Bachelor's degree in computer science or any related field.
Experience:
• Minimum 5-7 years’ experience in SAP
• SAP SD configuration experience.
• Experience and knowledge of key integration points between SAP modules
• Business knowledge and process design.
