We are looking for a Process Optimization & Standardization Specialist who will design the blueprint for how our retail stores operate.
This role is responsible for writing SOPs, developing operation manuals, and mapping workflows that ensure consistency, efficiency, and a unified customer experience across all branches.
The ideal candidate will have a strong understanding of retail operations and a passion for translating field practices into clear, practical procedures that teams can easily follow.
Who are we?
Lychee is the leading player in the rapidly growing healthy food industry in Egypt, with a unique and highly scalable position in the market that combines a healthy fast- food retail arm and a manufacturing arm for healthy packaged foods. Most notably fresh juices and Greek yogurt.
As part of our greater mission to make healthier food choices accessible and sustainable for people's everyday lifestyle - we're extending our commitment to the region with our entry into the Saudi Arabian market, with a substantial retail expansion plan and on-ground operations starting Q2, 2025 in Riyadh.
Lychee relies on both its manufacturing capabilities and brand recognition built over a decade to expand its retail operations seamlessly based on customer demand and to scale its existing presence in modern trade, traditional trade and quick commerce.
What will you be doing?
- Observe and analyze front-of-house operations to understand store flow, service patterns, and improvement areas.
- Develop, document, and maintain Standard Operating Procedures (SOPs) for all front-of-house activities (service flow, cashiering, cleanliness, product display, and customer handling).
- Create and update the Retail Operations Manual, including step-by-step guidelines, visuals, and performance standards.
- Map workflows and customer journeys to define clear responsibilities and touchpoints within the store.
- Collaborate with Operations Managers and Supervisors to validate and align all documented procedures.
- Conduct process reviews and store visits to ensure compliance and collect feedback for refinement.
- Ensure that all procedures align with brand standards, quality requirements, and customer experience goals.
- Regularly update manuals and SOPs to reflect new launches, store formats, or process enhancements.
- Benchmark internal practices against industry standards to propose ongoing improvements.
- Maintain organized and accessible documentation systems for all operational materials.
- Partner with cross-functional teams (Quality, Brand, Supply Chain) to ensure full process alignment.
What are we looking for?
- Bachelor's degree in Business Administration, Industrial Engineering or any related field
- Minimum 3 years of experience in retail or F&B operations, with strong exposure to SOP creation and process documentation
- Proven experience in writing operational manuals or workflow diagrams
- Skilled in process mapping tools
- Strong understanding of store operations, service flow, and customer experience
- Ability to work in a fast-paced environment
At Lychee, we value the unique strengths each individual brings, fostering a diverse, inclusive workplace that thrives on varied
perspectives. We celebrate differences as drivers of innovation, creativity, and growth, ensuring every team member can
contribute their best.
