Role Description

This is a full-time on-site role for a Customer Service Specialist, located in Qesm El Sheikh Zaid. The Customer Service Specialist will be tasked with responding to customer inquiries, providing solutions to customer issues, ensuring customer satisfaction, and maintaining high standards of customer service. Daily duties will include handling customer support requests through phone, email, and other channels, documenting interactions, and escalating complex issues to appropriate teams. The role also involves identifying opportunities for service improvements and contributing to a positive customer experience.

Qualifications

• Customer Service, Customer Support, and Customer Satisfaction skills
• Proficient in Phone Etiquette and handling customer inquiries
• Focus on enhancing Customer Experience
• Excellent verbal and written communication skills
• Good problem-solving and conflict resolution abilities
• Ability to work effectively in a team-oriented environment
• Prior experience in a customer service role is a plus
• Bachelor's degree in Business Administration, Communications, or a related field
  

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