We are looking for a highly organized and resourceful Executive Assistant with hands-on experience in short-term rental management and a strong background in marketing & digital communication.
This role is ideal for someone who is detail-oriented, proactive, and capable of managing executive tasks while supporting operations and marketing efforts in the STR industry.
Key Responsibilities
Executive Support
- Manage calendars, scheduling, emails, and executive communication
- Prepare reports, presentations, spreadsheets, and documents
- Assist with research, documentation, and task coordination
- Maintain confidentiality and support high-level decisions with accuracy
Short-Term Rental (STR) Operations
- Manage guest communication via Airbnb/Booking.com/WhatsApp/Email
- Coordinate cleaners, maintenance teams, and property readiness
- Oversee reservations, calendar syncing, and guest check-in support
- Handle guest reviews, feedback, and escalations
- Monitor pricing tools and property performance dashboards
Marketing & Digital Tasks
- Assist with social media scheduling & content planning
- Support email marketing (newsletters, guest messaging, CRM updates)
- Help with branding materials, property listings, and captions
- Research trends and support marketing campaigns for STR and hospitality
Requirements
- Proven experience as an Executive Assistant or Operations Coordinator
- Background in short-term rental / Airbnb / hospitality management
- Experience in marketing, content support, or social media tasks
- Excellent written and verbal communication
- Strong time-management and multitasking abilities
- Proficiency with digital tools (Airbnb PMS, Google Suite, CRM, Canva, etc.)
- Ability to work independently and with discretion
Preferred Skills
- Familiarity with STR tools: Airbnb, Guesty / Hospitable / PMS tools
- Canva / content planning experience
- Basic knowledge of analytics (Airbnb insights / social media metrics)
- Customer service mindset and hospitality etiquette
