Who we are?
Americana Restaurants is a leading restaurant operator and food & beverage platform in the MENA region. With a legacy that dates back to 1964, we’ve grown to represent and manage some of the world’s most beloved restaurant brands—including KFC, Pizza Hut, Hardee’s, Krispy Kreme, and many more—across over 12 countries. Our commitment to operational excellence, innovation, and customer satisfaction continues to drive our growth and success in the region.
As we expand, we're looking for passionate professionals who thrive in fast-paced, dynamic environments. If you're driven by purpose and motivated to make an impact, we'd love to have you on our team.
Role Purpose
The Network Assistant Manager plays a key role in ensuring the stability, security, and efficiency of Americana Restaurants’ IT and network infrastructure across all business units. This position safeguards business continuity through proactive network management, system optimization, and reliable connectivity.
Key Responsibilities
- Implement and manage Firewall technologies, including Firewall Policy, Web Filtering, Application Control, IPSEC, SSLVPN, and SD-WAN configurations.
- Oversee routing and switching protocols (OSPF, BGP, VLANs) and ensure secure wireless and MPLS network environments.
- Manage Windows Server infrastructure, including Active Directory, DHCP, DNS, Group Policy, Print Server, WSUS, and WDS roles.
- Administer and optimize virtualization platforms such as Hyper-V (including Paravirtualization) and VMware vSphere (ESXi, vCenter).
- Ensure data protection and disaster recovery through effective Veeam Backup Systems management.
- Manage server hardware operations using tools like ILO, IDRAC, and HP Blade Servers.
- Support and maintain CCTV systems using Hik Central for surveillance infrastructure.
- Collaborate on cloud initiatives, particularly within Microsoft Azure AD, Entra ID, and Office 365 ecosystems.
- Utilize monitoring and ticketing solutions (e.g., Site24x7, Manage Engine) to proactively identify, escalate, and resolve issues.
- Adhere to ITIL service management principles, ensuring structured processes for incident, problem, and change management.
- Continuously evaluate, recommend, and implement network enhancements to improve performance, resilience, and scalability.
Qualifications & Experience
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- 6–8 years of experience in network administration, engineering, or IT infrastructure management.
- Proven expertise across enterprise-grade networks, virtualization, security, and backup environments.
- Hands-on experience with Cisco, JUNOS, and Microsoft technologies.
Core Competencies
- Advanced analytical and troubleshooting skills with a structured problem-solving mindset.
- Strong understanding of networking principles, protocols, and security best practices.
- Excellent communication and cross-functional collaboration skills.
- Demonstrated leadership under pressure and ability to deliver results in high-stakes situations.
- Proactive, service-oriented, and continuously focused on technology improvement.
