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Customer Service Agent (Fluent English Speaker)

Customer Service Agent (Fluent English Speaker)

Job Details Experience Needed: 0 to 3 years Career Level: Entry Level (Junior Level / Fresh Grad) E...

منذ 9 أشهر عمل كلي مصر 293
قدم الآن
المكان

مصر

نوع العمل

عمل كلي

الخبرة

3-5 سنوات

الراتب

غير مذكور

الملخص الوظيفي

Job Details

Experience Needed:0 to 3 years
Career Level:Entry Level (Junior Level / Fresh Grad)
Education Level:Bachelor's Degree
Salary:Confidential
Job Categories:

Skills And Tools:

Customer ServiceCustomer SupportCustomer CareCall center agentCall CenterAgentBusiness DevelopmentCommunicationCRMOperations ManagementFluent in EnglishEnglishProblem SolvingNegotiationHard WorkStressFlexibleAccountingTime ManagementDecision MakingMultitasking

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Job Description

Job Description

Summary:

  • An ideal Customer Support Advisor manages the client's inquiries as well as provide them with standardized and high-quality service in a timely manner

Responsibilities:

  • Answer inbound calls 
  • Answer clients' inquiries and help them use the company’s services
  • Identify and qualify leads based on their needs and match them with company services.
  • Follow up with leads to ensure timely appointments and maintain ongoing communication.
  • Accurately document all interactions and appointments in the CRM system.
  • Meet or exceed daily, weekly, and monthly appointment setting targets.
  • Role involves responding to customers over the phone and resolving their inquiries.
  • Maintaining the customer experience and providing the best image to the company

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