Company Description
United Delta is a leading digital transformation provider headquartered in Saudi Arabia, with a global footprint extending to the UAE, Egypt, and the Netherlands. We specialize in empowering businesses to modernize and optimize operations through innovative digital solutions in areas such as Hyperautomation, Enterprise Data Solutions, Airport Transformation, and Salesforce-based custom applications. With a strong focus on consultancy, implementation, and comprehensive support, we deliver tailored, cost-effective solutions using cutting-edge technologies. At United Delta, our mission is to drive efficiency, innovation, and excellence in every digital transformation journey.
Role Description
This is a full-time, remote role for an Application Support Engineer. The role involves providing technical support for enterprise applications, diagnosing and resolving incidents, and ensuring the seamless operation of critical business systems. The Application Support Engineer will work closely with teams to troubleshoot and resolve application issues, perform root cause analyses, and document solutions to ensure continuous improvement. Additional responsibilities may include monitoring application performance, escalating complex issues, and collaborating on updates or patches.
Qualifications
- Strong proficiency in INTEGRATION Application Support
- Excellent knowledge of TIBCO BWCE, LINUX, Openshift
- AWS is a plus
- Excellent Analytical Skills and Troubleshooting capabilities
- Effective Communication skills for engaging with technical teams and non-technical stakeholders
- Experience working in remote environments and collaborating across virtual teams
- Ability to prioritize and manage multiple tasks effectively
- Bachelor’s degree in Computer Science, Information Technology, or a related field
- Experience in IT service management tools and frameworks is a plus
Integration applications support
Main Skills:
- SQL
- Support TIBCO products (BWCE- EMS) for installation, upgrades, and integration applications deployments.
- Openshift experience - or any other container platforms -
- Elastic search experience is a plus
- Worked with monitoring tools like prometheus & grafana, dynatrace, app dynamics, ...
- Have a record in applications performance enhancement.
- Proficient in linux and shell scripts.
- Able to automate any manual tasks.
- Worked with caching solutions.
- Worked with API Manager components.
