Why LeoLabs?
At LeoLabs, we’re building the living map of activity in space. Through our proprietary global radar network and AI-enabled analytics platform, we collect millions of measurements daily on more than 241,000 objects in low Earth orbit (LEO). Our radar-powered intelligence protects billions in assets, monitors adversarial behavior, and ensures safe operations for commercial and government missions.
We’re not just building technology, we are redefining global security, safety, and transparency in space. As orbital activity accelerates and threats grow more complex, LeoLabs is a trusted partner for Space Domain Awareness, Space Traffic Management, and Satellite Operations for top-tier space operators and allied defense organizations.
If you're looking to work on mission-critical challenges at the forefront of aerospace, national security, and AI, your impact starts here.
LeoLabs is seeking an experienced and mission-drivenCustomer Operations & Enablement Manager to lead customer engagement, adoption, and operational excellence across the EMEA region. In this senior role, you will be responsible for ensuring customers realize the full value of LeoLabs’ products through effective onboarding, tailored training, and ongoing operational support. You will work directly with government, defense, and commercial partners to build lasting relationships and drive measurable outcomes in how they use LeoLabs’ tools to monitor and manage space operations.
This role is ideal for a seasoned professional with a background inmilitary operations, space operations, or complex technical programs, who thrives in customer-facing environments and understands the importance of structured processes, readiness, and mission success. You will act as a trusted advisor: bridging customer needs with LeoLabs’ capabilities and ensuring operational excellence throughout the customer lifecycle.
Key Responsibilities
- Serve as theprimary operational liaisonfor customers across the EMEA region, ensuring seamless onboarding, training, and continued engagement
- Leadcustomer enablement programs, including delivery of tailored training, workshops, and operational exercises
- Monitor customer adoption and usage metrics; develop strategies that enhance customer success and retention
- Partner with customers to define operational goals and establish measurable success criteria for LeoLabs’ solutions
- Collaborate cross-functionally with Sales, Engineering, and Product teams to resolve issues, prioritize feature requests, and ensure customer requirements are represented
- Develop and continuously improve operational frameworks, playbooks, and documentation for customer success and support
- Provide leadership during critical events, operational exercises, or incidents requiring coordinated response
- Represent LeoLabs at industry events, customer briefings, and regional forums to strengthen relationships and brand trust
- Contribute to operational strategy and planning for EMEA customer engagement and enablement initiatives
- Mentor team members and foster a culture of excellence, accountability, and customer focus
