Business Development Specialist – BPO
📍 Company: Atheel CX
Role Overview
Atheel CX is seeking an experienced Business Development Specialist with a strong BPO background to manage the full client lifecycle — from engagement and proposal development to onboarding and performance tracking. The ideal candidate will combine sales expertise, tender management skills, and cross-functional collaboration to deliver value-driven solutions and long-term client success.
Key Responsibilities
• Engage potential clients, identify opportunities, and prepare tailored proposals and
presentations.
• Manage government and private sector tenders, including the development of technical and financial offers.
• Lead contract negotiations and coordinate with legal and management teams to finalize agreements.
• Oversee client onboarding and project kickoffs, ensuring clear deliverables and smooth handovers.
• Build and maintain strong client relationships while ensuring satisfaction and retention.
• Collaborate closely with Operations, Finance, HR, and Quality teams to ensure service excellence.
• Track tender results, project performance, and client
feedback to identify improvement opportunities.
Requirements
• Bachelor’s degree in Business, Communications, or related field.
• Minimum 2 years of experience in Business Development or Sales within the BPO/contact center industry (required).
• Strong experience with tenders, proposals, and contract management.
• Excellent communication, negotiation, and analytical skills.
• Strong organizational and reporting abilities.
• Proficiency in MS Office (Excel, PowerPoint, Word).
Preferred
• Familiarity with client experience frameworks (e.g., NPS, CSAT).
• Fluency in English (written & spoken).
If you are interested send whatsapp:01501970714
