. Handling Quotations & Customer Leads Professionally

• Maintain strong technical knowledge relevant to your work segment and industry.
• Possess comprehensive knowledge of commercial and payment conditions.
• Receive and handle customer inquiries in the absence of OSE, industry managers, and other team members.
• Prepare precise, high-quality quotations, tenders, and letters on time.
• Ensure proper follow-up by passing leads to industry managers with detailed action points, dates, and customer profiles.
• Support industry managers in controlling margins and markups by following customer segmentation and pricing strategies.
• Develop high-standard quotations in collaboration with industry managers that meet customer requirements.
• Recommend improvements to policies and procedures

• to enhance service quality.
• Take ownership of new tasks and explore opportunities to add value to departmental goals.

2. Maintaining and Updating the Customer Database

• Regularly update ASR, Sales Performance Sheets, and other relevant records.
• Increase customer account data quality to over 100% using CRM tools (SFDC).

3. Processing Direct Sales Orders & Supporting Re-Sale Orders

• Prepare DOF and COMM sheets for direct orders.
• Enter direct customer orders through the e-shop platform.
• Review re-sale order P.I.s to ensure they match customer P.O.s accurately.

4. Building and Maintaining Relationships with Principals

• Communicate effectively and

• professionally with principals when required, maintaining high standards of correspondence.

5. Supporting Industry Managers in Marketing & Pricing Strategies

• Assist industry managers in marketing activities, including exhibitions, seminars, email campaigns, etc.
• Support the development of strategic pricing for key accounts and potential customers.

Job Specifications

• Bachelor’s degree in engineering (Electrical, Mechanical, or Mechatronics preferred).
• 2–4 years of experience in technical sales, preferably in process automation or industrial solutions.
• Strong technical knowledge in the relevant industry segment.
• Excellent communication and interpersonal skills for dealing with customers and principals.
• Proficiency in CRM systems, particularly Salesforce (SFDC).
• Strong organizational and time management skills.
• Analytical thinking with attention to detail in quotations and pricing strategies.
  

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