💼 Virtual Assistant / Customer Service Representative (Project Management Department)

Location: Remote (Cairo-based candidates preferred)

Schedule: Monday – Friday, 4:00 PM – 1:00 AM Cairo Time (1-hour break)

Salary: 15,000 EGP per month

Days Off: Saturday & Sunday

English Level: C1

About the Role

Our Project Management department is seeking a Virtual Assistant / Customer Service Representative to join our growing team. The ideal candidate will provide administrative and client support while ensuring smooth communication, accurate order management, and excellent customer experiences.

This is a remote, full-time position suited for individuals who thrive in a fast-paced environment and have a background in pharmacy, healthcare, or medical insurance customer service.

Key Responsibilities

• Handle inbound and outbound communication with professionalism and empathy
• Manage order processing, tracking, and follow-ups with precision
• Perform accurate data entry and maintain organized records
• Support inventory and order workflows using eClinicalWorks (eCW) or similar systems
• Utilize CRM and order management tools (e.g., Salesforce, Zendesk) for task tracking
• Collaborate with internal teams to resolve customer issues efficiently

Qualifications

• 1+ years of customer service experience (healthcare, pharmacy, or related field preferred)
• Exceptional English verbal and written communication skills
• Proven skills in order management, data entry, and follow-up coordination
• Competency in Microsoft Office Suite (Word, Excel, Outlook)
• Familiarity with eCW Inventory Management or equivalent systems (preferred)
• Experience with CRM platforms (Salesforce, Zendesk, or similar) (preferred)
• Prior experience in a pharmacy, PBM, telehealth, or specialty pharmacy environment is a plus

Why Join Us

• Stable, long-term opportunity with consistent hours
• Supportive, professional remote work environment
• Growth potential within a dynamic healthcare-focused team

📩 How to Apply:

Submit your CV and a brief introduction video highlighting your customer service experience and communication skills.

للتقديم الان