TEMA Manufacturing is seeking a skilled and proactive IT Specialist to join our team and provide 1st level technical support and maintenance for our company’s IT infrastructure.
Key Responsibilities
- Provide 1st level support to employees for hardware, software, and network-related issues.
- Troubleshoot and resolve technical problems promptly (e.g., login issues, printer malfunctions, email setup).
- Escalate complex issues to higher-level IT staff or vendors when necessary.
2.Business Software Support:
- Support SAP and other business software users to ensure uninterrupted workflow.
- Assist with user access, basic troubleshooting, and coordination with SAP specialists for advanced issues.
3.System Maintenance:
- Perform regular maintenance of IT
- equipment (computers, printers, peripherals) to ensure optimal performance.
- Install, configure, and update software applications and operating systems.
- Monitor system performance and report anomalies.
- Assist in creating, modifying, and disabling user accounts (e.g., Active Directory, email accounts).
- Ensure compliance with company security policies.
5.Hardware Setup & Inventory:
- Set up and deploy new workstations, laptops, and other IT equipment.
- Maintain an accurate inventory of IT assets and track their lifecycle.
6.Documentation & Training:
- Document IT procedures, troubleshooting steps, and solutions for future reference.
- Provide basic training to employees on IT tools and best practices.
7.Network & Security Support
:
- Assist in maintaining network connectivity and troubleshooting connectivity issues.
- Follow security protocols to protect company data and systems.
Requirements & Qualifications
Education & Experience:
- Minimum: Degree or certification in IT, Computer Science, or a related field (or equivalent work experience).
- Preferred: 2-5 years of experience in IT support or a similar role.
Technical Skills:
- Proficiency in troubleshooting Windows/macOS operating systems.
- Familiarity with Microsoft Office 365, Active Directory, and basic networking concepts.
- Basic knowledge of hardware repair and maintenance.
- Experience with remote support tools (e.g., TeamViewer, Any Desk) is a plus.
Soft Skills:
- Strong problem-solving and communication skills.
- Ability to work independently and as part of a team.
- Customer-focused attitude with patience and em
