Job Summary

• Responsible for IT support to QD Egypt staff.
• Manage IT assets, IT store, and server rooms.
• Handle installation of routine IT cabling and systems.

Duties

• Operate video conferencing systems.
• Maintain work centers and printing facilities.
• Provide technical support to QDE staff.
• Troubleshoot technical issues.
• Perform other duties as assigned.

Accountabilities

• Timely and quality handling of requests related to physical assets, cabling, and installations.
• Ability to work under pressure.
• Keep inventory management systems updated.
• Accurate accounting for all IT assets.
• Maintain and operate call manager and landline installations.

Business Capabilities

• Interpersonal skills:
• Supporting and Cooperating
• Interacting and Presenting
• Creating and Conceptualizing
• Organizing and Executing
• Adapting and Coping
• Excellent planning and organizing skills.

Internal Interfaces

• All QDE departments
• Direct Report: Manager, IT – Egypt

External Interfaces

• IT consultants and service providers.
• Telecommunication companies.

Roles & Responsibilities

• Responsible for physical movement and installation of IT assets (printers, desktops, laptops, phones, attendance machines, etc.), including asset tagging.
• Maintain IT store and server room (organization, stock counting, receiving, and disposing of assets).
• Ongoing maintenance of IT structured cabling (adding new points, etc.) for all QD Egypt sites.
• Basic hardware and cabling troubleshooting.

Ideal Capabilities/Skills

• 4+ years of IT experience.
• Knowledge of IT system administration.
• Fluency in English and Arabic.

Education

• Bachelor’s degree in Computer Scien

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