What You’ll Do:

• Lead and manage a team of telesales representatives to achieve renewal conversion targets and KPIs.
• Monitor team performance and ensure consistent execution of renewal sales strategies.
• Provide coaching and regular feedback to improve team members’ communication skills, call quality, and sales effectiveness.
• Analyze student learning progress and customer data to support the team in offering tailored renewal solutions.
• Handle escalated customer concerns and ensure a high level of satisfaction throughout the renewal process.
• Organize daily huddles, track team metrics, and drive continuous improvement in processes and outcomes.
• Collaborate with

• other departments (e.g., Academic, Customer Support) to optimize the customer journey and drive student retention.
• Report team and individual performance to management with recommendations for improvement.

Requirements:

• Minimum 3 years of experience in telesales, sales or any related field, including 1 year in a leadership or supervisory role.
• Professional proficiency in English in both writing and speaking.
• Strong leadership and coaching skills, with the ability to lead by example.
• Target-driven, with a solid understanding of sales strategy and customer lifecycle management.
• Excellent communication, problem-solving, and team management abilities.
  

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