Providing Product training to Service partners on utility PV and ESS systems
Provide after-sales service for key customers related to utility PV and ESS systems through telephone and email to achieve good customer satisfaction
Provides initial commissioning plans, as well as coordinates commissioning activities for successful delivery
Support the line manager to oversee utility PV and ESS systems support operations and handle escalation inquiries raised, work experience in low voltage and High voltage
Conduct field services with team and service partners in pre-commissioning, commissioning, maintenance work, fault diagnosis and repairs
Perform basic O&M by monitoring systems remotely and basic warranty work
Conduct product testing, fault diagnosis, and repairs at the workshop
Track complex technical problems and coordinate with internal teams (technical and R&D team) to efficiently deliver high-quality solutions to customers’ issues
Continuously develop knowledge of all relevant products and services
Communicate with the management, sales team and customers to support the business development
Skills and Experiences Required
Electrical Engineering, Renewable Engineering and or similar background
At least 5 years of technical support and product maintenance experience preferred
Excellent communication skills (Written and Verbal) in English and used in local communication as per the location
Excellent and professional telephone customer service kills
Strong problem-solving and analytical skills
Strong organization and time management skills handling multiple tasks at once
