Purpose:

Maintain between 400 and 600 existing DHL customers by telephone within the Direct Sales Segment. Be responsible for the revenue retention and development for this portfolio of accounts through the sales tactics of Up-Selling and Cross Selling related DHL services and products and for new business development by opening new accounts.

Impact:

• Responsible for work processes that affect success of own role and have a moderate impact on the performance of the department.
  
  
  

Problem/Complexity/Process:

• Make telephone calls to existing customers on a regular pre-defined call cycle to secure new business.
• Act as Tele Sales customers’ main contact for DHL. Build a strong client relationship to ensure that the account performs and grows to its maximum potential, reducing attrition rate and minimizing opportunities for competitors to gain business.
• Open new accounts and ensure they trade profitably.
  
  
  

Customer/Stakeholder:

• Act as Tele Sales customers’ main contact for DHL, responding and satisfying their sales and post sales requirements.
• Build a strong client relationship to ensure that the account performs and grows to its maximum potential.
• Manage a portfolio of customers via telephone.
• Liaise closely with Sales Channels
  
  
  

Autonomy:

• Complete daily and weekly reports to measure individual and department effectiveness and provide figures showing weekly productivity of the department.
• Adhere to regional standards on profit margins and discount guidelines.
• Any deviation from the tariffs requires management agreement Work under limited supervision with periodic review. Use independent judgment and determine best course of action through the interpretation of policies and procedures.
  
  
  

People Management:

• May provide general guidance/direction, training, and technical assistance to lower level service, production, and support personnel
• Bachelor's degree
• 2-4 years of experience in related area of responsibility.
• Senior service, production, or support roles highly experienced in area of responsibility.
• Performs all of the standard and some specialized more complex aspects of the function.
• Thorough knowledge of tasks and responsibilities.
• Effectively applies skills in accomplishing tasks.
  
  
  

OUR OFFER

• Strong career support in an international environment.
• Great culture and colleagues.
• Multifarious benefit programm.
  
  
  

Do you see a personal challenge in these versatile and responsible tasks? Then apply now!

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