ob Overview 

We’re hiring an IT systems/network administrator to join the higher-tier help desk/escalation team. This role serves as the go-to for complex issues that go beyond day-to-day support. You’ll be responsible for advanced troubleshooting, system administration, and network support to ensure client environments remain secure, stable, and efficient.

Key Responsibilities

Act as an escalation point for advanced tickets from the Help Desk team

Administer and maintain Microsoft 365 (Exchange, Teams, SharePoint, Intune)

Administer and troubleshoot Windows Server environments (AD, GPO, file/print services)

Support and troubleshoot network infrastructure (firewalls, switches, VPNs, VLANs, WiFi)

Manage accounts, permissions, and security policies

Document troubleshooting steps, fixes, and client environment details in real time

Collaborate directly with clients to resolve recurring issues and improve reliability

Qualifications

3+ years’ experience in an MSP or IT support environment

Strong troubleshooting skills across Windows desktops, servers, and Microsoft 365

Working knowledge of networking (firewalls, VPNs, VLANs, Wi-Fi)

Proven ability to resolve escalated issues efficiently

Excellent communication and customer service skills (Phone & Email)

Highly responsible, organized, and eager to grow

Extremely committed and responsible

Quick learner, resolution-oriented, hungry to grow

Self-starter who looks for ways to improve processes & services

Preferred Qualifications

Industry certifications (Microsoft, CompTIA, Cisco)

Experience with PSA/RMM tools (Autotask, ConnectWise, N-able, etc.)

Exposure to cloud hosting platforms (Azure, AWS)

Benefits

Work From Home

Paid Time Off (PTO)

Regional Holiday Pay

Annual Performance Bonus

Important: Stability matters. If you have a history of multiple short-term jobs, please do not apply.

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