a Virtual Operator, you will act as the digital command center for our hospitality, facilities, and guest experience operations. You will coordinate with on-ground teams, ensure smooth property operations, support guests, and actively contribute to sales growth through upselling and outbound calls.

🧩 Key Responsibilities1. Guest Support & Hospitality

• Manage guest inquiries, requests, and complaints with fast, friendly, and professional communication.
• Ensure smooth check-in and check-out processes.
• Handle emergency issues by coordinating with field teams.

2. Guest Experience Management

• Monitor the full guest journey from booking to checkout.
• Identify improvement opportunities and implement enhancements to increase guest satisfaction scores.
• Follow up with guests mid-stay to ensure they are happy and comfortable.
• Manage post-stay feedback and coordinate resolutions to negative reviews.

3. Sales & Revenue Growth

• Conduct sales calls to warm leads and past guests to promote available units and long-stay offers.
• Upsell add-ons such as early check-in, late checkout, transportation, housekeeping, and experiences.
• Maintain monthly conversion and upselling targets.
• Support OTA revenue strategies by monitoring pricing opportunities and occupancy needs.

4. Facilities & Housekeeping Coordination

• Monitor property conditions and ensure units stay up to Travelholic standards.
• Report and follow up on maintenance issues with technicians.
• Oversee housekeeping schedules, readiness, and SOP compliance.
• Review cleaning photos and ensure quality assurance.

5. Team Coordination

• Work closely with housekeeping captains, operations supervisors, and maintenance teams.
• Assign on-ground tasks and track completion using Monday.com and PMS tools.
• Handle daily unit readiness, linens, supplies, and operational checklists.

6. Administrative Support

• Update systems with unit statuses, daily records, expenses, checklists, and inventories.
• Assist in generating daily/weekly guest experience and operations reports.

🎯 Ideal Candidate

We’re looking for someone who is:

• Detail-oriented with strong communication skills (Arabic + English).
• Experienced in hospitality, operations, sales, or call centers (1–4 years).
• Confident making sales calls and achieving upselling targets.
• Skilled in guest experience management.
• Tech-savvy with Google Workspace, WhatsApp, PMS systems, and task tools.
• A fast problem solver who works well under pressure.
• Comfortable in a fast-paced hospitality environment.
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