About PayChoice:
PayChoice is one of Australia’s leading payment gateways, specialising in the collection of payments for clients around Australia in industries such as Healthcare/Fitness, Childcare, Medical and many more. We are looking for experienced Lead Generation Specialists who would love to join an exciting and growing team.
Role Overview:
The role involves office administration, customer service, and follow-up tasks, along with other duties reasonably requested by management. The position supports the smooth operation of the office and ensures high-quality service delivery to both clients and internal teams.
Key Responsibilities:
- Attend client queries via phone, email, ticketing systems, and other communication channels.
- Perform general office administration tasks to support daily operations.
- Provide assistance to executive staff as required.
- Conduct follow-ups on accounts in arrears and refer files to debt collection if necessary.
- Carry out daily finance-related duties, including client payments, reporting, and checks and balances.
- Undertake any other tasks reasonably required by the employer.
- Data entry and record management.
- Data cleansing and maintenance of accurate records.
- Professional approach in all tasks and interactions.
- Ability to work effectively under pressure.
- Strong organizational and time management skills.
- Exceptional attention to detail.
Qualifications:
- A qualification in Business Administration or a related field is preferred.
- Minimum of three (3) years’ experience in a similar role.
- Strong understanding of general administration practices.
- Proficiency in IT systems and office software tools.
- Prefers to work as a Customer Service Representative in the BPO industry.
- Exceptional in handling phone calls.
- Committed to delivering exceptional service across written, verbal, and face-to-face interactions.
- Clear and concise communication skills, with the ability to adapt style to suit different audiences.
- A High level of accuracy in written communication and task execution.
- Ability to apply knowledge in a practical and business-focused manner.
- Willingness to collaborate, support colleagues, and contribute to a positive team environment.
- Ability to prioritize effectively, meet deadlines, and complete tasks efficiently.
What We Offer
- Generous salary package with bonuses
- Finish early on a Friday once a Month
- Flexibility to work from Home
- Laptop and office items supplied
