🚀 We’re Hiring | Customer Service Manager
📍 Location: Damietta
🕘 Working Hours: 9:00 AM – 5:00 PM
💼 Employment Type: Full-time
📌 About the Role
We are looking for an experienced and customer-oriented Customer Service Manager to lead our field and call center support teams, enhance customer satisfaction, and ensure service quality across all branches.
📌 Key Responsibilities
Lead and supervise customer service teams across branches and head office.
Monitor daily performance and identify training needs.
Handle and resolve customer complaints efficiently.
Develop communication channels (phone & digital).
Analyze customer feedback to improve service and products.
Coordinate with Sales, Quality, and Production teams to maintain service standards.
Prepare weekly/monthly reports and monitor KPIs (complaint volume, response time, satisfaction).
Set and enforce customer service policies across branches.
📌Qualifications
Bachelor’s degree in Business Administration, Marketing, Public Relations, or equivalent.
5+ years of experience in customer service, including 2 years in a managerial/supervisory role.
Preferably with experience in restaurants, confectionery, or food retail.
Strong leadership & communication skills.
Proficient in CRM systems, Excel, and Word.
Presentable and able to deal with diverse customer profiles.
📌 Personal Attributes
Strong, assertive, and flexible leader
Fast decision-maker and problem solver
Detail-oriented with high service quality focus
Works efficiently under pressure
📌What We Offer
Competitive salary & benefits
Career development and professional growth opportunities
Supportive and collaborative work environment
📩 Interested?
Send your CV to [email protected] or WhatsApp:01201379143
📌 Please mention “Customer Service Manager” in the email subject line.
