A Company based in Smart Village, 6th of October is currently expanding its customer service coordination center and looking to hire young, dynamic, individuals who can

Job Description

• Coordinate services for customers who have encountered travel emergencies (ex: assist with replacements of travel documents like passports, lost luggage etc.)
• Coordinate concierge services in accordance with customer's service benefit, booking arrangements as requested.
• Initiate cases for customers experiencing emergencies while traveling away from home.
• Collaborate with and assist supporting all parties to ensure the customer receives the highest level of service during a time of need.
• Manage incoming emails to the Assistance Department following a defined procedure.
• Provide backup support to the case management process as required to meet overall demand.
• Escalate customer concerns/issues to Sr. Assistance Coordinator and/or Team Leader for resolution if all other means of satisfying the customer have been exhausted.
• Provide language support for International travelers both written and oral (requires fluency in a second language.)
• May perform other duties as assigned.