t Libsy
Libsy is a fast-growing fashion marketplace that connects buyers and sellers across Egypt. We make second-hand fashion simple, safe, and trustworthy through integrated logistics, quality control, and delivery systems. As we scale, we are building a customer support team committed to fast, friendly, and reliable service.
Role Overview
As a Customer Service Agent at Libsy, you will be the main point of contact for our users on WhatsApp. You will support both buyers and sellers, answer their questions, and make sure issues are resolved smoothly and professionally.
Responsibilities
- Handle all customer inquiries through WhatsApp messaging.
- Provide clear, friendly, and timely responses.
- Assist customers with questions about orders, delivery, returns, payments, and accounts.
- Follow internal workflows and escalate cases when needed.
- Categorize and keep accurate records of conversations in our system.
- Coordinate with logistics and operations to follow up on shipments including pickup, hub check-in, quality control, and delivery.
- Identify patterns or repeated issues and report them to management.
- Maintain a helpful, patient, and solution-oriented attitude at all times.
Requirements
- Strong communication skills in Arabic (native) and English (good).
- Ability to manage a high volume of messages efficiently.
- Strong problem-solving skills and a sense of ownership.
- Comfortable using customer support tools and internal dashboards.
- Positive attitude, high empathy, and patience.
- Willingness to work evenings or weekends on rotation when needed.
What We Offer
- Competitive salary with performance-based bonuses.
- Hybrid work model with time split between office and home.
- A supportive and collaborative team environment.
- The opportunity to be part of a fast-growing tech startup shaping fashion in Egypt.
- Employee discount on Libsy purchases.
How to Apply
Send your CV and a short introduction to [email protected] with the subject line: Customer Service Agent Application.
