Main Job Tasks and Responsibilities

Key Responsibilities:

• Manage the Call Center and Tele-Sales staff and monitor their daily performance.
• Track and achieve sales targets and conversion metrics.
• Distribute leads fairly and strategically across the team.
• Monitor call quality and provide constructive feedback.
• Prepare daily, weekly, and monthly performance reports covering:
  - Number of calls
  - Call duration
  - Conversion rates
  - Follow-up results
  - New customers
• Develop effective sales scripts and communication strategies.
• Train team members on persuasive selling techniques and professional communication.
• Resolve customer complaints and handle sensitive or escalated calls.
• Ensure accurate data logging and CRM usage.
• Motivate the team and reward high performance.
• Collaborate with the marketing team to improve lead quality and campaign effectiveness.