JOB TITLE
Client Success Manager
JOB ID
STEKYL1
INDUSTRY
Career Coaching Industry
LOCATION
LATAM / PH / South Africa / Egypt (Very strong English level is required)
JOB STATUS
Part Time 25 to 30 hrs a week to start
WORK SCHEDULE
10am-3pm / 11am-4pm EST
SALARY
$8 to $10
TARGET START DATE
ASAP
ROLE OVERVIEW
About the Client:
The client is a growing professional development and career coaching company that supports individuals through structured programs designed to help them position themselves, prepare for opportunities, and secure meaningful career outcomes. The company works with clients through a high touch, system driven process that prioritizes clarity, accountability, and a smooth end to end experience.
About the Role:
We are seeking a highly competent and experienced Client Success Manager. This is a senior-level, full-time remote contractor role, essential for supporting our corporate growth by directly assisting the Operations Manager/COO. The core function is to analyze and interpret operational data to ensure accountability and strategic decision-making across multiple city locations. This individual must be a strong analytical thinker.
Key Responsibilities
Client Experience Leadership (Proactive, Not Reactive)
- Anticipate client questions, gaps, and friction before clients feel them.
- See around corners: identify what a client will need next and prepare it in advance.
- Ensure every client feels guided, informed, and supported without needing to chase you.
Audit, Improve, and Own the Client Journey
- Regularly audit every step of the onboarding → positioning → launch → interview → offer journey.
- Spot inefficiencies, unclear instructions, outdated steps, missing resources, or confusing handoffs.
- Improve those steps quickly and cleanly without needing permission or waiting for something to break.
- Identify where clients hesitate, stall, or drop off and redesign that moment for clarity and success.
Program Management for 50+ Clients
- Track progress daily across a large client portfolio (50+ clients) with nothing slipping through the cracks.
- Maintain impeccable system hygiene: accurate statuses, updated boards, clean threads.
- Know exactly where every client stands and what needs to happen next.
- Cross-Functional Orchestration: Coordinate smoothly with résumé writers, coaches, application assistants, and leadership.
- Step in early when something looks off before the client feels the impact.
Weekly Reporting
- Deliver clean insights, not just updates.
- Provide leadership with weekly reporting on client progress, bottlenecks, system break points, interview pipeline, deliverable timelines, client satisfaction indicators, and process improvements implemented.
Required Qualifications & Skills
Soft Skills & Mindset (ELITE Standards)
- Communication: Must communicate with calm authority under pressure.
- Ownership: Take ownership like it’s your default setting.
- Proactivity: Must be always several steps ahead.
- Organizational Flow: Naturally think in flows, patterns, and next steps.
- System Love: Love auditing systems and making processes cleaner, faster, smarter.
- Commitment: Desire a long-term role where you can build systems, not just respond to tickets.
Technical & Operational Experience
- English Fluency (MANDATORY): Excellent written and verbal English fluency is a must, reflecting the standard required to construct professional, full sentences without error.
- Experience: Previous operations, client success, project management, or coaching-program experience is required.
- Volume Management: Experience managing a high-volume portfolio (50+ clients).
- Process Documentation: Proven ability to document and continuously improve SOPs.
