nage the post-onboarding fulfilment funnel from account initiation to physical signature and activation.
- Expand the network of activation points (POPs) in line with customer demand and strategic coverage.
- Design and execute targeted campaigns to drive fulfilment completion.
- Analyze drop-offs in the fulfilment funnel and take action to address bottlenecks and delays.
- Optimize the process flow for fulfilment agents to enhance efficiency and

reduce turnaround time.
- Regularly report on fulfilment KPIs, daily performance vs targets, and campaign impact.
- Collaborate with operations, sales, and compliance to streamline fulfilment-related processes.
- Ensure fulfilment agents are well-trained, equipped, and motivated to perform.
- Use data to drive decisions around new location openings, resource allocation, and process improvements.
- Monitor customer feedback and field challenges to continuously improve the fulfilment experience

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