Company Description
Rimo Tours is an award-winning and leading travel & transport company. With branches in most tourist cities and five-star hotels, Rimo Tours provides exceptional services to both local and international clients. We have a dedicated team of over 400 well-trained employees and a diverse fleet of 450+ vehicles.
Rimo Tours has been recognized as the #1 top transportation company in Egypt on TripAdvisor, with a five-star customer satisfaction rating. In 2024, we received the TripAdvisor Travelers' Choice Award for 2021, 2022, 2023, 2024 and 2025, and the Booking.com Traveler Review Award with an overall review score of 4.75 out of 5.
Role Description [FRESH GRADUATES ARE OKAY TO APPLY]
This is a full-time on-site role as an Operations Agent (Mandarin Chinese Speaker) at Rimo Tours Group in Heliopolis. You will be responsible for day-to-day tasks related to travel and transportation operations. This includes coordinating logistics, managing reservations, ensuring seamless customer service, and providing support to the sales team. You will work closely with our clients, suppliers, and internal teams to ensure smooth and efficient operations for our international travelers—especially Chinese-speaking guests.
Responsibilities
- Coordinate airport transfers, including scheduling and dispatching vehicles and drivers
- Manage flight reservations, including booking confirmations, changes, and cancellations
- Plan and organize excursions, including selecting suppliers and managing tour guides
- Communicate with clients and suppliers to ensure timely and accurate information exchange
- Provide Mandarin-language support for Chinese-speaking customers when needed
- Assist in resolving any issues or complaints that arise during the booking or travel process
- Maintain accurate and up-to-date records of all bookings and transactions
- Monitor the performance of suppliers and make recommendations for improvement as needed
- Continuously improve operational processes and procedures to ensure efficiency and effectiveness
- Provide exceptional customer service to ensure a positive client experience
Requirements
- Fluent/Very Good in Mandarin Chinese (spoken and written)
- Preferably a graduate of Chinese Language / Chinese Department or related field
- HSK certification is a plus
- Lives close to Sheraton Heliopolis or able to commute reliably
- Excellent communication skills, both written and verbal, in English
- Strong organizational and time management skills, with the ability to prioritize tasks and work under pressure
- Detail-oriented with a high level of accuracy in data entry and record-keeping
- Ability to work independently and as part of a team, with a positive and proactive attitude
- Availability to work flexible hours, including weekends and holidays
