Job Description: Visa Counselor (Specialist / Senior)

Key Responsibilities:

Deliver Exceptional Customer Service: Provide professional, timely, and accurate support to all clients throughout the visa process.

Client Consultation & Documentation: Inform clients of required visa documents, collect files, and ensure all submissions are complete and error-free.

Application & Appointment Handling: Complete visa forms, book appointments, schedule interviews, and share all appointment details with clients promptly.

Data Accuracy & Compliance: Ensure client information is updated, accurate, and aligned with embassy requirements.

Regular Follow-ups: Track all visa applications, follow up with representatives and embassies, and keep clients updated until visa issuance and passport delivery.

Monitoring Visa Regulations: Stay updated on any changes in visa rules and ensure accurate processing accordingly.

Case Handover: Provide proper case updates before annual/casual leave (email, WhatsApp, or phone).

Coordination: Communicate effectively with visa representatives, travel counselors, and internal teams.

Daily Tasks:

Respond to all client emails within 2 hours or acknowledge receipt.

Share appointment details (date, time, location) with clients.

Provide visa representative contact details within 24 hours.

Follow up with representatives after each appointment.

Track passport delivery and visa issuance until completion.

Share visa fees with the Travel Counselor.

Send daily visa updates/reports to the direct manager.

Important Notes (N.B.):

Follow up on any duplicate payments with embassies until refund is processed.

Ensure all required documents are received; request missing items immediately.

Confirm all case-specific details (payment method, required documents, extra requirements).

Skills & Competencies:

Excellent communication and client-handling skills.

Strong attention to detail and accuracy.

Problem-solving and time-management abilities.

Knowledge of visa regulations and embassy procedures.

Ability to work under pressure and meet deadlines.للتقديم الان