Job Summary:
The Business Analyst will act as a bridge between business teams and technical solutions within the telecom domain. The role involves analyzing business processes, gathering requirements, and supporting the delivery of telecom products and services. The ideal candidate will have strong analytical skills, telecom domain knowledge, and the ability to collaborate effectively with cross-functional teams.
Responsibilities:
Gather and analyze business requirements from stakeholders across telecom functions.
Translate business needs into clear functional and technical requirements for development teams.
Conduct gap analysis, feasibility studies, and impact assessments for new initiatives.
Collaborate with cross-functional teams including IT, Network, Marketing, Customer Care, and Finance.
Develop and maintain process documentation, workflows, and business rules.
Support testing activities (SIT/UAT), ensuring requirements are met and defects are resolved.
Monitor system performance and identify opportunities for process improvement and automation.
Prepare reports, dashboards, and presentations to communicate insights and recommendations.
Ensure compliance with telecom regulations, policies, and industry standards.
Contribute to digital transformation initiatives and system enhancements.
Requirements:
Bachelor’s degree in business, Engineering, Information Systems, Computer Science, or related field.
2–5+ years of experience as a Business Analyst in the telecom industry.
Strong understanding of telecom business processes and customer lifecycle.
Excellent analytical and problem-solving skills.
Proficiency in business documentation including BRDs, FRDs, workflows, and user stories.
Basic SQL skills for data validation and analysis.
Experience working with Agile/Scrum methodologies.
Strong communication, analytical, and stakeholder-management skills.
Experience with BSS/OSS systems (CRM, Mediation, Rating, Order Management) is a plus.
