Job Details

Experience Needed:More Than 2 Years

Career Level:Experienced (Non-Manager)

Education Level:Bachelor's Degree

Salary:Confidential

Job Categories:

• Customer Service/Support
• Operations/Management
• Sales/Retail

Skills And Tools:

Customer ServiceCommunicationProblem SolvingCRM SoftwareTime ManagementTeamworkConflict ResolutionAttention to DetailMultitaskingClient Relationship Management

Job Description

• Serve as the primary point of contact for customers, addressing inquiries and resolving issues promptly and professionally.
• Handle incoming calls, emails, and in-person requests from clients regarding products, services, and ongoing projects.
• Maintain accurate records of customer interactions, transactions, feedback, and complaints using company systems.
• Collaborate with internal departments such as sales, construction, and project management to ensure timely and effective resolution of client concerns.
• Provide detailed information about Maalem-Group’s real estate and construction services, guiding clients through processes and offerings.
• Follow up with clients to ensure satisfaction and gather feedback for continuous improvement.
• Escalate complex or unresolved issues to the appropriate teams while maintaining ownership of the customer’s experience.
• Support the implementation of customer service policies and procedures to enhance service quality.
• Assist in preparing customer service reports and analytics for management review.
• Contribute to a positive team environment by sharing knowledge, best practices, and supporting colleagues as needed.

Job Requirements

• Minimum of 2 years of experience in a customer service or client-facing role, preferably within the real estate or construction industry.
• Excellent verbal and written communication skills in both Arabic and English.
• Strong problem-solving abilities and a proactive approach to resolving customer issues.
• Demonstrated ability to manage multiple tasks and prioritize effectively in a fast-paced office environment.
• Proficiency in using customer relationship management (CRM) software and Microsoft Office Suite.
• High level of professionalism, patience, and empathy when dealing with clients.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a collaborative team.
• Flexibility to adapt to changing priorities and business needs.
• Commitment to upholding Maalem-Group’s values of transparency, trust, and continuous development.

للتقديم الان