Company Description
MICO WORLD, established in 2014, is a global leader in open social platforms, offering an array of engaging services such as chatting, live streaming, voice and video chats, games, and more. With over 100 million users across more than 150 countries, MICO WORLD has created diverse social products, including MICO, YoHo, TopTop, and Sugo, attracting over 150,000 contracted content creators. The company has a strong presence in regions such as the Middle East, Southeast Asia, South Asia, Europe, and America, continuously advancing localization efforts and building a global brand. MICO WORLD remains dedicated to delivering high-quality, innovative social experiences for its users.
Role Description
This is a full-time, on-site role for a Content Moderator located in Cairo, Egypt. The Content Moderator will review and moderate user-generated content to ensure compliance with community guidelines and standards. Responsibilities include identifying inappropriate or prohibited content, analyzing data to spot patterns, providing effective communication to users, offering technical support where necessary, and ensuring a safe and welcoming environment for the community. The role may also involve collaborating with teams to suggest improvements to platform policies and processes.
Qualifications
- Strong Analytical Skills to review, evaluate, and identify patterns or trends in user-generated content
- Excellent Communication skills for internal collaboration and customer communication
- Customer Service skills to address user concerns and provide a positive user experience
- Experience with Technical Support to assist users in resolving platform-related issues
- Ability to conduct user Training sessions to promote adherence to platform guidelines and rules
- Proficiency in written and spoken English; knowing a second language like Arabic is a strong advantage
- Detail-oriented mindset and the ability to work independently under deadlines
- Previous experience in content moderation or a similar role is beneficial
