Company Description
Brooklyn Business School, the official representative of the Brooklyn Institute in the United States for the Middle East and Africa, has been delivering specialized professional programs in Business Administration since 2009. Known for offering practical, market-aligned education, the institution employs instructors with both academic and real-world experience. Over 16 years, Brooklyn Business School has supported over 20,000 graduates in achieving career success with top global companies. With a flexible learning system, students can choose between remote learning and on-campus classes, tailored to their professional ambitions.
Role Description
This is a full-time, on-site role located in Cairo, Egypt for a Customer Service Specialist. The role involves addressing customer inquiries, providing assistance and support to ensure a positive customer experience, managing communication through various channels, and resolving issues efficiently. The Customer Service Specialist will also ensure customer satisfaction by handling requests professionally and maintaining a positive relationship with clients.
Qualifications
- Strong skills in Customer Support, Customer Service, and Customer Experience
- Demonstrated ability in maintaining high levels of customer satisfaction and resolving client inquiries effectively
- Excellent Phone Etiquette and communication skills
- Fluency in English (proficiency in other languages is a plus)
- Strong interpersonal and client relationship management abilities
- Previous experience in customer-facing roles is an advantage
- Problem-solving skills and ability to manage multiple tasks in a fast-paced environment
