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📍 Location: Remote/Online

💷 Salary Range: Attractive, Top-of-Market Salary (paid in GBP/USD)

Palm Outsourcing helps international companies find talent in Egypt.

Please note, we will only be considering excellent applicants with solid demonstrable experience. If you do not have clear and evidenced experience, you will be immediately rejected, so please do not apply.

Contrastingly if you feel you are a right fit relative to the requirements below, please proceed.

Opportunity Overview

Our client is a fast-growing, venture-backed AI company in the customer experience (CX) space, operating across the US, UK and GCC. They are renowned for delivering compliant, trustworthy AI that enhances customer operations for highly regulated industries. This role presents a unique opportunity to contribute to a category-defining platform that unites Voice of Customer intelligence, AI agents and support automation. As a pivotal member of our client’s team, you will help drive market expansion and pipeline creation, shaping the company’s growth trajectory during a period of rapid, double-digit monthly growth.

Role Description

We’re looking for a Sales Development Representative (SDR) to join our client’s team. If you’re a proactive, resilient and research-driven communicator who wants to make an impact in AI-powered customer experience, while gaining exposure to enterprise sales motions across the US and GCC, this could be the opportunity for you. You’ll play a crucial role in targeted outbound prospecting, qualification and pipeline generation, driving high-quality opportunities for the Account Executive team. This position offers significant development within a collaborative, outcomes-focused environment.

Key Responsibilities

• Outbound prospecting – Plan and execute cold outreach (phone, email, LinkedIn) to high-potential accounts in tech, fintech and enterprise segments.
• Pipeline generation – Qualify inbound and self-sourced leads to create sales-qualified opportunities for Account Executives.
• Account research – Investigate target accounts’ CX pain points, ticket volumes and tooling to tailor messaging to VP/Director-level stakeholders (CX, CS, Product).
• Market coverage – Focus on organisations with large-scale customer support operations (e.g., 100k+ annual ticket volumes) across US and GCC markets.
• Sales collaboration – Partner closely with AEs on handovers, meeting prep and feedback loops; contribute to playbooks and knowledge sharing.
• Data hygiene & tooling – Maintain accurate CRM records and sequences; leverage sales engagement tools to improve conversion.
• Performance tracking – Consistently meet or exceed monthly and quarterly activity and opportunity creation targets.

Minimum Qualifications

• 3+ years’ SDR/BDR experience in B2B SaaS, ideally selling to enterprise or within AI/CX technology.
• Evidenced track record of meeting/exceeding monthly and quarterly pipeline targets (meetings set, qualified opportunities).
• Strong grasp of enterprise qualification frameworks (e.g., MEDDIC, BANT) and ability to articulate complex value propositions.
• Excellent written and verbal communication with personalised, research-led outreach to senior stakeholders.
• Proficiency with modern sales tools: CRM (HubSpot) and sales engagement platforms (Apollo).

Bonus Qualifications

• Experience selling into regulated industries (fintech, healthcare, financial services) and familiarity with compliance frameworks (GDPR, SOC 2, HIPAA).
• Knowledge of AI/ML concepts, customer support platforms and/or Voice of Customer tools.
• Fluency in KSA Arabic dialect to engage Saudi market prospects.
• Demonstrated success operating across both US and GCC markets, with understanding of regional business culture and decision-making.

Company Benefits

• Top-of-the-market pay.
• Remote working.
• Potential for flexible hours.
• Typically, we work with our own laptops, but if you need any extra gadgets to do your best work, we’ve got you covered.
• Becoming a part of Palm Outsourcing, where your performance is rewarded in long-term job security and continued growth opportunities.

Thank you for taking the time to apply, we look

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