Job Title: Housekeeping Manager
Department: Housekeeping
Location : Cairo Air Port
Reports To: General Manager / Director of Rooms / Executive Housekeeper
Position Summary:
The Housekeeping Manager is responsible for overseeing all housekeeping operations to ensure the highest standards of cleanliness, guest satisfaction, and service excellence. This role involves managing staff, inventory, and budgets while maintaining compliance with health and safety regulations.
Key Responsibilities:
Operational Management:
- Supervise and coordinate the daily activities of housekeeping staff (room attendants, laundry attendants, public area cleaners, etc.).
- Ensure all guest rooms, public areas, and back-of-house areas meet established cleanliness and maintenance standards.
- Conduct regular inspections of rooms and public areas to ensure quality control.
- Manage laundry operations, linen inventory, and guest laundry services.
Staff Management:
- Recruit, train, schedule, and evaluate housekeeping staff.
- Motivate team members and ensure adherence to hotel policies and procedures.
- Conduct daily briefings and ensure staff communication and morale remain high.
Inventory & Budget Control:
- Manage housekeeping supplies and equipment inventories; place orders as needed.
- Prepare and monitor departmental budgets and control operating costs.
- Implement cost-saving initiatives without compromising service standards.
Guest Service:
- Respond promptly to guest requests and complaints, ensuring resolution and guest satisfaction.
- Work closely with Front Office and Maintenance to coordinate room status and maintenance issues.
Health, Safety & Compliance:
- Ensure compliance with health, safety, and hygiene regulations.
- Train staff on safe cleaning procedures and proper use of chemicals and equipment.
Reporting:
- Maintain accurate records for attendance, room status, inventory, and maintenance issues.
- Prepare performance and productivity reports for management.
Qualifications & Skills:
- Diploma or degree in Hospitality Management or related field preferred.
- Minimum 3–5 years of supervisory experience in housekeeping, preferably in a hotel or resort environment.
- Strong leadership, organizational, and interpersonal skills.
- Excellent attention to detail and quality control.
- Proficiency in housekeeping management systems (e.g., Opera PMS, HotSOS).
- Good communication skills (verbal and written).
- Ability to work under pressure and manage multiple priorities.
Working Conditions:
- Flexible schedule, including weekends and holidays.
- Standing and walking for extended periods.
- Occasional lifting of supplies and equipment.
