Job Details

Experience Needed:More Than 1 Year

Career Level:Entry Level (Junior Level / Fresh Grad)

Education Level:Bachelor's Degree

Gender:Female

Salary:Confidential

Job Categories:

• Customer Service/Support

Skills And Tools:

Customer ServiceSalesTelesalesCustomer SupportCustomer Retention

Job Description

•  Customer Support
•  Respond to customers via WhatsApp, Instagram DM, Facebook Inbox, Email, and Website Chat.
• Handle inbound and outbound calls professionally. 
• Manage customer complaints and provide fast, effective solutions.
•  Track order status and coordinate with shipping/fulfillment teams.
•  Sales Closing
•  Assist customers in choosing the right skincare products based on their needs. 
• Convert inquiries into successful sales.
•  Perform upselling and cross-selling (e.g., add Eye Contour, Sunscreen, or bundles).
•  

• ;Recover abandoned carts and follow up to close the sale.
•  Achieve daily and weekly sales targets.
•  Post-Purchase Follow-Up
•  Confirm orders with customers.
•  Follow up on delivery and ensure smooth order fulfillment.
•  Resolve delivery issues (delays, missing items, returns).
•  Collect reviews and testimonials after delivery.
• Reporting & Coordination
•  Document all customer interactions in the system.
•  Send daily reports on common issues and customer feedback.
•  Suggest improvements to enhance the customer experience.

Job Requirements

• Must-Have:
•  Minimum 1 year experience in Customer Service or Sales.
•  Excellent communication skills (spoken & written).
•  Fast typing and professional WhatsApp communication.
•  Strong sales and persuasion skills.
•  Problem-solving ability and patience under pressure.
•  Native-level Arabic; Basic English is acceptable.
• Nice to Have:
• Experience in Skincare, Cosmetics, or E-commerce.
•  Knowledge of WooCommerce, Shopify, or CRM tools (Gorgias, Zendesk, Hubspot).
•  Experience working with online sales funnels.

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