y Description

KAI Collections is an Egyptian premium clothing brand for men's and women's wear established in 2018. With over 7 Branches across Egypt.

Role Description

This is a full-time, on-site role based in Cairo, Egypt, for a Customer Service Specialist. The selected candidate will handle customer inquiries, provide assistance with products, resolve complaints, and ensure a positive customer experience. Key responsibilities include managing customer communications via phone, email, and in-person, and maintaining customer satisfaction through excellent service delivery and problem-solving. The role involves fostering customer relationships and contributing to a high-quality service experience.

Qualifications

• Proficiency in Customer Support and Customer Service
• Strong skills in Customer Satisfaction and Customer Experience
• Excellent Phone Etiquette
• Effective communication and interpersonal skills
• Ability to manage and resolve customer inquiries efficiently
• Proactive problem-solving and adaptability to handle challenges
• Experience in retail or fashion-related customer service is a plus
• High school diploma or equivalent; additional ed

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