🌟 Join Our Team as a Patient Experience (PX) Representative! 🌟
Are you a people person with a passion for delivering excellent service? Do you thrive in a fast-paced, task-oriented environment? If so, we want YOU on our team!
We’re looking for a Patient Experience (PX) Representative who can handle high call volumes with professionalism, accuracy, and empathy—ensuring every patient feels valued and cared for. This role is your chance to make a real impact while growing your career in a supportive, dynamic workplace.
🚀 What You’ll Do
- Manage 70–100 inbound and outbound calls daily while maintaining top-quality service.
- Achieve a 90% answering rate and meet call quality benchmarks.
- Provide accurate, empathetic solutions to patient inquiries.
- Efficiently redirect calls to the right departments.
- Return voicemails on time with clarity and professionalism.
- Maintain an average call handling time of 2 minutes.
- Prevent missed (“dead”) visits through proactive rescheduling.
- Add and manage patient appointments with accuracy and care.
- Assist your manager with data updates, scheduling tasks, and patient records.
- Build strong, respectful relationships with clinic staff.
✅ What We’re Looking For
- Fluent English (spoken and written).
- Excellent communication skills and a customer-first mindset.
- A positive, can-do attitude and strong problem-solving ability.
- At least 1 year of experience in customer service, telesales, or a related field.
- Willingness to work US business hours (overnight shifts).
- A graduate of any field (healthcare background is a plus).
🌟 Preferred Attributes
- Experience with US-based customers or healthcare systems.
- Fast learner, tech-savvy, and adaptable.
- Strong attention to detail and schedule accuracy.
- Professional, empathetic tone in sensitive conversations.
🎁 What We Offer
- Competitive salary & performance-based bonuses.
- Opportunities for growth & skill development.
- Supportive, dynamic work culture.
- Medical and Social insurance
💡 Ready to Make a Difference?
If you’re passionate about patient care and thrive in a high-energy, goal-driven role, we’d love to meet you. Apply today and be part of a team where every call makes an impact!
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