Company Description
Alorica is a global leader in customer experience (CX) solutions, providing end-to-end services from strategy to execution, combining expertise, technology, and innovation to deliver outstanding results. With a global team of 100,000 professionals in 17 countries, Alorica partners with 250+ brands and operates in 75+ languages. The company prioritizes authenticity, integrity, and building meaningful client relationships while pushing the boundaries of exceptional customer experiences. Alorica fosters a culture that values curiosity, creativity, and commitment, offering a dynamic and engaging workplace for its team members. For career opportunities, visit alorica.com/careers.
Role Description
This is a full-time on-site role for a Travel Advisor located in Qesm El Sheikh Zayed. The Travel Advisor will assist customers with travel-related inquiries and provide exceptional customer service to meet their needs. Day-to-day tasks include coordinating travel arrangements, managing travel itineraries, responding to customer inquiries, resolving travel-related issues, and ensuring a high level of customer satisfaction throughout the planning and booking process.
Qualifications
- Strong skills in Customer Service and dedication to ensuring Customer Satisfaction
- Effective Communication skills, including active listening and clear verbal and written communication
- Proficiency in creating and managing Travel Arrangements and working in a Travel Agency
- Attention to detail, problem-solving abilities, and a service-oriented mindset
- Experience with travel booking systems or platforms is a plus
