Core Responsibilities: -
Operational & Functional Excellence: -
Collect and analyze the annual Training Needs Assessment (TNA) from all hospitals to identify skill gaps and development priorities.
Consolidate and analyze data from multiple sources to support leadership development and succession planning.
Manage and communicate the monthly and annual training calendar.
Manage the Learning Management System (LMS) and training ticketing system, ensuring accuracy of data, records, and user engagement.
Manage the training invoices cycle, ensuring proper documentation, accuracy, and timely processing.
People & Collaboration: -
Coordinate all logistical arrangements for internal and external training programs, including venue booking, equipment setup, catering, and training material preparation.
Collaborate with the HR Operations team to finalize attendance, validate participation, and track absence reasons.
Manage the end-to-end process for external student training programs.
Customer, Patient & Stakeholder Focus
Ensure training solutions address the real performance and capability needs of hospital departments and clinical/non-clinical functions.
Provide timely and professional communication of training plans, updates, invitations, and guidelines to all stakeholders.
Compliance, Safety & Continuous Improvement: -
Ensure full compliance with internal L&D policies, certification processes, training documentation standards, and accreditation requirements.
Analyze all evaluation data to measure training effectiveness, impact, and ROI and recommend improvements.
Maintain proper filing and documentation practices, including scanning and sending certificates to the personnel team for record-keeping.
Requirements: -
Bachelor’s degree in business administration, or related field.
Certified training or diploma in L&D is preferred.
