Job Details

Experience Needed:3 To 5 Years

Career Level:Experienced (Non-Manager)

Education Level:Bachelor's Degree

Gender:Female

Salary:6000 To 8000 EGP Per Month

Job Categories:

• Customer Service/Support
• Hospitality/Hotels/Food Services
• Sales/Retail

Skills And Tools:

Customer ServiceProblem SolvingClient RelationsCommunicationConflict ResolutionCRM SoftwareTeamworkTime ManagementAttention to DetailMultitasking

Job Description

Hello✨

We are looking for a skilled Customer Service & Reservations Specialist to manage customer communications and bookings through CRM/RMS systems and online platforms . 
 

AGAIN!

“Communication is handled through CRM/RMS systems and is not limited to WhatsApp.”

The role focuses on delivering excellent customer experience, handling Different Nationalities specially Saudi

clients professionally, and maximising bookings through effective sales and upselling skills

 

 

Job Responsibilities: 

Communicate with customers through CRM / RMS systems and booking platforms Booking, Agoda, etc

Handle reservations, inquiries, and follow-ups professionally

Deal mainly with Saudi customers using Saudi white dialect

Handle customer issues and complaints effectively

Provide high-quality customer experience.

Apply sales, negotiation, and upselling skills to maximize bookings

Update customer and reservation data accurately on systems

Coordinate with internal teams when needed

 

Job Requirements

 

Job Requirements

Minimum 3 -5 years experience in Customer Service (hospitality or “real estate” is a plus)

Experience with CRM / RMS and online booking platforms

Fluent in Saudi Arabic (white dialect)

"Good English level "written & spoken

Excellent typing speed

Strong sales and negotiation skills

Proficient in Google Workspace, especially

Google Docs

Google Sheets

Able to work under pressure and with structured systems

Females preferred

Preferably residents of Sheikh Zayed or 6th of October

 

للتقديم الان