About Us
51Talk is a leading global online English education platform connecting teachers and students around the world through engaging one-on-one classes.
We’re on a mission to make quality education accessible for everyone — anytime, anywhere.
Join our Cairo team and be part of a dynamic, fast-growing EdTech company that values teamwork, innovation, and professional growth.
🌟 What You’ll Be Doing:
- Lead, coach, and inspire a team of advisors to consistently deliver exceptional support and service to students.
- Track performance metrics, conduct regular feedback sessions, and drive continuous improvement within the team.
- Ensure all processes and SOPs are followed to maintain excellent service quality at every touchpoint.
- Analyze student progress and teaching performance data to identify patterns, address challenges, and enhance results.
- Handle escalated cases and guide your team in resolving issues effectively to ensure high customer satisfaction.
- Collaborate with internal teams — including Academics, Sales, and Operations — to align service delivery with business objectives.
- Prepare regular performance reports and share insights to recommend operational improvements.
✅ What We’re Looking For:
- Bachelor’s degree or higher.
- At least 3 years of experience in Customer Service, Education, or Operations roles, including 1+ year in a team leadership position.
- Excellent command of English (spoken and written).
- Strong leadership, communication, and analytical skills.
- A customer-first mindset, with genuine passion for education, coaching, and people development.
- Ability to work in a performance-driven, fast-paced environment.
What We Offer
- Competitive base salary with attractive performance incentives and commissions.
- Comprehensive onboarding and continuous learning opportunities.
- Clear career growth path within a global EdTech organization.
