Job Description

we are seeking a skilled and proactive IT Support & Office Administrator to join our Cairo team. We are looking for someone who can ensure smooth daily IT operations, provide hands-on support to our staff, maintain our IT infrastructure, and assist with essential administrative tasks that keep the office running efficiently
Key Responsibilities (IT Support):

• Provide Level 1 and Level 2 technical support to all office staff.
• Troubleshoot and resolve hardware issues (laptops, printers, Cisco switches/routers, etc.).
• Handle laptop formatting, software installation, configuration, and ongoing updates.
• Perform basic network support, monitor cabling, and ensure infrastructure health.
• Coordinate with external service providers and vendors when required.
• Prepare and submit weekly IT health-check and activity reports to management.

 

Administrative Responsibilities:

• Support day-to-day administrative and office operations.
• Assist executives with scheduling, documentation, and internal coordination.
• Manage office supplies, inventory, and general facility needs.
• Maintain smooth communication between the Cairo office and management teams.

 

 

Job Requirements

 Requirements:

• 4–6 years of experience in ITIL V3 support or a similar IT technical role.
• Bachelor’s degree in computer science or a related field.
• Strong knowledge of Mac, Windows OS, Windows Server, Microsoft 365, and standard office applications.
• Solid understanding of networking infrastructure, cabling, and troubleshooting.
• Strong communication, organizational, and reporting skills.
• Ability to manage both technical and administrative responsibilities effectively.
• Professional, reliable, and solution-oriented mindset.

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