Join the team transforming a global CX powerhouse into a tech-enabled leader, where your designs will bridge the gap between complex AI and human needs. At Transcom, we are a global customer experience specialist with over 35,000 employees and award-winning proprietary technology. We have the infrastructure, the data volume, and the engineering power.
Join Transcom as a UX/UI Designer.
You will act as the bridge between complex AI capabilities and the people who use them. You won't just be designing interfaces, you will be responsible for the end-to-end design lifecycle. From research and prototyping to high-fidelity UI and visual storytelling.
Humanize the AI:
Translate technical implementation into intuitive user behaviors.
You will conduct research, interviews, and usability testing to ensure our tools solve real problems.
Scale the System:
You will create, maintain, and own a robust Design System for our product portfolio.
Collaborating with engineering to ensure it acts as an accelerator for development.
Shape the Narrative:Your impact goes beyond the product.
You will play a critical role in visual storytelling, designing high-quality demos, pitch decks, and marketing assets.
Translate technical features into clear business value.
Build & Validate:Create low-fidelity wireframes and high-fidelity interactive prototypes to test flows before a single line of code is written.
What's in it for YOU!
- Real Impact - You are building tools for a massive global workforce.
- Your work directly impacts how efficiently and effectively thousands of people work
- End-to-End Ownership - You aren't just handing off wireframes.
- You are accountable for the design lifecycle and will partner with Engineering to ensure faithful implementation
- Strategic Voice - You will collaborate directly with Product Managers and Stakeholders
- Facilitating workshops and influencing the product discovery process
- International and inclusive environment, that makes you feel supported, encouraged, and welcome from day one
- Continuous development through our internal learning platforms and external training
- Modern and comfortable office and relaxing spaces to take a break
- Flexible work schedule
- Work from home model
- Corporate benefits and discounts
To be successful in this role, the following is needed:
- 5+ years of experience as a UX/Product Designer, preferably in a digital product agency or fast-paced environment
- Experience building and scaling Design Systems, possess a solid understanding of Frontend frameworks like MaterialUI
- You place the user at the center of the process, using empathy/research to advocate for their needs against technical constraints
- Fluency in Figma, Miro, and modern design methodologies
- Native level English language skills
If you want to design AI products that people actually love to use, let’s talk.
Closing date for applications is Friday 2nd January 2026.
Please include a full CV, in English with your application.
What Life at Transcom is like!
At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.
