Company Description
The Grand Hotel Sharm El Sheikh is a premier resort located in the El Hadaba district of Sharm El Sheikh, just 700 meters from Reef Beach. With 627 luxurious rooms, 17 diverse food and beverage outlets, and 8 outdoor swimming pools, it is a prime destination for relaxation and exploration. Guests can enjoy a variety of dining options, including Indian, Italian, Thai, and Mexican cuisines, as well as full open buffets. The hotel takes pride in offering exceptional hospitality, with multilingual staff fluent in Arabic, German, English, and Russian, ready to provide valuable advice and assistance at the reception. The resort delivers a blend of comfort and world-class service, ensuring memorable guest experiences.
Role Description
This is a full-time, on-site role located at The Grand Hotel Sharm El Sheikh for a Reservation Agent. The Reservation Agent will be responsible for ensuring seamless booking experiences for guests by handling reservation inquiries via phone, email, or in person. Additional tasks include updating and managing room availability, maintaining accurate records, providing exceptional customer service, and addressing guests’ inquiries or concerns. Coordination with other teams such as the front desk and operations is a key aspect of the role to ensure guest satisfaction and smooth processes.
Qualifications
Strong skills in Phone Etiquette and handling Reservations
Excellent Customer Service abilities and a strong focus on guest satisfaction
Proficiency in Communication and Receptionist Duties
Familiarity with reservation software and hotel management systems is a plus.
