This course focuses on Microsoft 365 Copilot Chat and its powerful agent-based capabilities designed for modern enterprises. Learners begin by understanding Copilot Chat as an enterprise-ready AI interface that securely connects organizational data, conversations, and workflows into a single intelligent experience.

The course demonstrates how Copilot Chat agents are used in real business scenarios, including customer service agents that handle inquiries and support requests, and sales agents that assist with lead qualification, customer communication, and deal insights. Participants also explore enterprise web chat capabilities, enabling organizations to deploy AI-powered chat experiences that are secure, scalable, and aligned with governance policies.

A key part of the course is the Agent Builder and agent management experience, where learners discover how to create, configure, manage, and monitor custom AI agents tailored to specific business needs. Topics include agent lifecycle management, role-based access, and best practices for enterprise deployment.

By the end of the course, learners will be able to design intelligent Copilot Chat agents, automate interactions across departments, and enhance productivity, customer experience, and decision-making using Microsoft 365 Copilot’s agent ecosystem.