What Youll Do
Support the KM team in building awesome Help Center and Knowledgebase articles.
Own every stage of the content cycle, from brainstorming on initial wireframes to shipping perfect copy.
Work with legal, localization, and support teams to ensure said creations are appropriately and responsibly launched.
Develop self-explanatory articles including text, charts, videos…etc
Review text and make recommendations for optimization.
Create intuitive, meticulously crafted language to help internal and external customers navigate our apps.
Tell internal and external clients how to use functionality of our platforms, also show them how the product helps them.
Conduct extensive product research based on usability sessions, support tickets, competitor analysis and more.
Collaborate with product managers, developers, UX designers and other stakeholders across the company.
Coordinate the localization process for our global audience
Collaborates with translators as necessary to convert writing into a variety of languages




Qualifications
Manage all steps of writing projects; from understanding the objective, gathering information, developing content, reviewing, and editing.
Ability to write articles in different languages (English, Formal Arabic, Simplified Egyptian Arabic)
Experience in copy optimization and testing
Ability to condense complex ideas into clear, engaging copy
2-4 years of experience in user experience writing, or brand writing
Advanced video editing skills
Ability to adapt to different writing styles, including speaking to B2B and B2C audiences
Experience working in a fast-paced environment
Strong writing skills appropriate for an end-user client audience.
 Apply for here