We are looking for a detail-oriented Reservation Agent to assist our customers with their booking needs. You will provide various planning and booking services including answering customers questions making travel suggestions and booking rooms and tickets.

 

To be successful as a Reservation Agent you must be able to work with minimal supervision and have excellent customer service skills. Additionally you should be able to up-sell and have excellent knowledge of deals and savings available to customers.

 

Reservation Agent Responsibilities:

 

1.) Assisting and advising customers who may be choosing from a variety of travel options.

Making reservations for customers based on their various requirements and budgetary allowances.

2.) Checking the availability of accommodation or transportation on the customers desired travel dates.

3.) Processing payments and sending confirmation details to customers.

4.) Sorting out any issues that may arise with bookings or reservations.

5.) Selling and promoting reservation services.

6.) Answering any questions customers might have about the reservation process.

7.) Up-selling when appropriate by informing customers of additional services or special packages such as tour tickets travel insurance or upgraded seats/accommodations.

8.) Providing support to customers who may need to amend or cancel a reservation.

 

Reservation Agent Requirements:

 

1.) High school diploma.

2.) Certified Travel Associate (CTA) or Certified Travel Counselor (CTC) preferred.

3.) 1 year minimum working as reservation agent preferably in the hospitality or travel industries.

4.) Customer-service experience.

5.) Fluent Arabic and English Speaker

6.) Additional: French Russian German fluency a plus

7.) Excellent written and verbal communication skills.

8.) Multi-tasking and time-management skills with the ability to prioritize tasks.

9.) Proficient in Microsoft Office Suite.

10.) Proficient in Opera PMS

11.) Data entry experience.

12.) Flexible working hours.

13.) Military service completed (if Egyptian national)
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