Position Overview
We are seeking a reliable and detail-oriented IT Technical Support Specialist to provide technical assistance to customers registering for our courses online, support internal staff at the training center, and manage the technical operations of our Learning Management System (LMS).
This role includes remote support with occasional on-site tasks in the training center when needed.
️ Key Responsibilities
1. Customer Technical Support (Remote)
- Provide first-line technical support to customers during the online course registration process.
- Troubleshoot issues related to website access, account creation, email verification, payment steps, or system errors.
- Guide users through registration workflows via phone, email, WhatsApp, or remote-desktop tools.
- Document customer issues and ensure timely resolution.
- Escalate complex cases to senior IT staff or website admins when required.
2. LMS Course Content Management
- Upload courses, training materials, documents, videos, and resources to the Learning Management System.
- Create online exams, quizzes, and assessments with proper settings, grading rules, and security configurations.
- Ensure all course content is organized, functional, and accessible to learners.
- Test modules before publishing to ensure accuracy and correct user experience.
- Monitor LMS performance, user progress, and system notifications
3. Website & Registration System Support
- Monitor the registration website for downtime, errors, or broken links.
- Coordinate with website developers for updates, bug fixes, or new features.
- Perform routine checks on registration forms, payment gateways, and automated emails.
- Ensure seamless integration between the registration platform and LMS.
4. Internal IT Support (On-site when needed)
- Provide technical support to employees in the training center (hardware, software, printing, network issues).
- Set up workstations, install applications, and manage user accounts.
- Support classroom technology (projectors, computers, audio/video systems).
- Maintain basic network connectivity and troubleshoot Wi-Fi issues.
- Assist in IT asset management and record-keeping.
5. Administrative & Reporting Tasks
- Record IT incidents, maintain logs, and update helpdesk tickets.
- Prepare simple monthly reports on technical issues and LMS activity.
- Ensure compliance with IT security policies and data protection rules.
