Job Description

• Manage daily A/R operations for patient and insurance balances (assigned portfolio).
• Monitor A/R aging and execute structured follow-up to reduce overdue balances.
• Perform collections follow-up and document all actions professionally and consistently.
• Support coordination on insurance claims issues (missing documents, rework, eligibility, approvals) with relevant teams.
• Validate and track payment posting (cash, bank, insurance settlements) and ensure proper allocation.
• Prepare and issue patient statements when applicable and follow the escalation workflow.
• Perform reconciliations (A/R ledger vs. supporting reports) and highlight discrepancies.
• Produce periodic A/R reports (aging, collections, payer trends, exceptions) for finance/revenue cycle.
• Coordinate with front desk / admissions / insurance / medical records to resolve data gaps impacting collections.

Job Requirements

• 4 years of experience in Accounts Receivable / Collections (preferably healthcare: hospitals, Polyclinics, Pharmacies).
• Strong understanding of A/R aging and collection workflows.
• Good command of Excel (Pivot Tables, VLOOKUP/XLOOKUP, SUMIFS).
• Experience using ERP/accounting systems; healthcare billing system exposure is a strong plus.
• Strong attention to detail, accuracy, and ability to handle sensitive data with confidentiality.
• Strong communication and follow-up skills; ability to work cross-functionally.
• Arabic is required; English is an advantage (emails, reports, payer communication).

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