Company Description

Octopus Auto in Maadi with 4S facility sales, service, spare parts & body shop center

Role Description

This is a full-time, on-site Service Manager role located in Qesm El Maadi for Mercedes-Benz. The Service Manager will oversee daily service department operations, ensuring customer satisfaction, efficiency, and quality in service delivery. Responsibilities include managing service staff, coordinating repair and maintenance schedules, supporting diagnostics and troubleshooting, and adhering to manufacturer and dealership quality standards. Additionally, the role involves monitoring performance metrics, optimizing workflows, and implementing strategies to enhance team performance and customer experiences.

Qualifications

Strong leadership and team management skills, with experience in supervising service teams

Proficiency in automotive diagnostics, vehicle repair, and maintenance processes

Knowledge of quality assurance techniques and process optimization in service delivery

Customer service and communication skills to address client needs and concerns effectively

Organizational and problem-solving skills, with an ability to multitask in a high-pressure environment

Proficiency in using service management software and familiarity with Mercedes-Benz systems are advantages

Prior service management experience within automotive or luxury vehicle brands is preferred

A bachelor's degree in Automotive Engineering, Business Administration, or a related field is desirableللتقديم الان