Key Responsibilities:

- Support daily operational activities to ensure smooth and efficient workflows

- Coordinate with different departments to ensure tasks are completed accurately and on time

- Handle operational issues and customer requests, escalating when necessary

- Enter, update, and maintain accurate data using internal systems and Excel sheets

- Prepare basic operational and performance reports using Microsoft Excel

- Follow company policies, procedures, and operational guidelines

- Contribute to improving customer experience by resolving issues efficiently

Job Requirements

- Previous experience in Customer Service (Call Center, Customer Support, etc.)

- English proficiency level B1 or B2 (spoken and written)

- Good working knowledge of Microsoft Excel

-Strong communication and interpersonal skills

-Good organizational and time management abilities

-Ability to learn quickly and adapt to new systems and processes

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